Can jayabaji help if someone in my family is in trouble?

Yes. If you believe a family member has a gambling problem, you can reach us at support@jayabajiapp.cam. We will handle the matter confidentially and help take the necessary steps.

For ages 21 and above

Play with awareness,
enjoy responsibly

jayabaji believes that betting and casino gaming is entertainment — not a compulsory habit. On this page you will learn how to stay aware of your time and money, recognise warning signs, and get help when needed.

For ages 21 and above only

Why responsible gaming matters

Online betting and casino gaming is a source of enjoyment for many people. However, this entertainment stays healthy only when it is done within a planned budget, with clear limits, and entirely by choice. jayabaji wants every member to play with awareness — free from financial pressure or mental stress.

Gaming should never be a way to recover lost money. The outcome of gambling is entirely random — no strategy or experience can guarantee a win. So before every bet, keep this in mind: only wager what you can afford to lose.

Age limit: To register at jayabaji and take part in any betting or casino activity, you must be at least 21 years old. Use of the platform by minors is strictly prohibited.

Reading our Terms and Conditions will tell you how account management, deposit limits, and self-exclusion policies work. Knowing these rules helps members protect themselves.

Tools to keep yourself protected

jayabaji provides several tools that help you set your own limits.

Deposit Limit

Set the maximum amount you will deposit per day, per week, or per month in advance. Once a limit is set, reducing it takes effect immediately; increasing it takes some time to come into effect.

Session Time Limit

You can set how long you play in one sitting. When the set time is up, the session ends automatically, making it easier to stay aware of how long you have been playing.

Account Cooling-Off

You can temporarily pause betting activity on your account for a set period (from 24 hours up to several weeks). This break gives you time to think with a clear head.

Self-Exclusion

You can request that your account be fully deactivated for an extended period (6 months or more). During this time, no login or betting is possible.

Loss Limit

Once a set amount has been lost, the session or account is automatically restricted. This is effective at reducing the risk of larger losses.

Reality Reminder

At regular intervals, a message appears on screen reminding you how long you have been playing and how much you have spent. This reminder helps you stay aware.

Request a Limit

Fill in the details below and let the support team know — you can also send a request via 24/7 live chat or email.

Username

Limit type

Details (optional)

Warning signs of problem gaming

It is often hard to notice when you have crossed the line from entertainment. If any of the experiences below feel familiar on a regular basis, pause and ask yourself some honest questions.

Be alert if:

You are placing more bets after a loss to try to win back the money ("chasing losses")
You keep returning to betting despite planning to stop
You are hiding your gaming from family or friends
Everyday responsibilities — work, studies, family — are being affected
Money meant for food, sleep, or other needs is being spent on betting
You are betting with borrowed money or taking on debt to bet
You feel restless or irritable when you are not playing

If more than one of these signs feels familiar, get help without delay. Gambling addiction is treatable — and there is nothing to be ashamed of.

Under our Privacy Policy, self-exclusion or limit requests are handled with complete confidentiality. Your personal information is not shared with third parties.

Where to get help

Rather than trying to handle it alone, reaching out to someone close to you or seeking professional help is the best step.

jayabaji Live Support

At any time — 24/7, day or night — speak with our support team via live chat in Bangla or English. Deposit limits, self-exclusion, or any concern you raise will be acted on quickly.

Family and loved ones

Telling someone you trust in your family is the first courageous step. They can support you in making the right decisions and finding the help you need.

Professional advice

Mental health professionals and behavioural therapists provide effective help in overcoming gambling addiction. Contact your local hospital or mental health centre.

Contact jayabaji support

Live chat: Click the chat icon in the bottom right corner of any page on the site — available 24/7 in Bangla.

Email: [email protected] — write in Bangla or English and you will receive a prompt reply.

Service hours: Seven days a week, 24 hours a day.

Important information for parents

jayabaji is for ages 21 and above only. However, as a parent you can use parental control or content filter software on devices at home to limit access for minors.

If you suspect a minor has used your account, notify our support team immediately. We act quickly to reverse any transactions made by minors.

Our FAQ section has detailed guidance on account security, changing your password, and logging out of devices.

Remember: Never share your account login details with anyone else — including family members. Each account is for one adult individual only.

Questions about responsible gaming

Go to Account Settings and find the "Responsible Gaming" option to set a daily, weekly, or monthly deposit limit. If you cannot find the option, contact our support team via live chat right away — they are available 24/7 to help.

It is not possible to reactivate your account before the self-exclusion period ends. Once the period is over, you will need to contact the support team and wait through a set waiting period before the account can be reopened. This rule is intentional so that no one returns on an impulse decision.

This is a common experience and there is nothing to be ashamed of. As a first step, contact jayabaji's live chat and request self-exclusion. At the same time, let a family member know and speak with a local mental health professional. Professional guidance genuinely helps in working through this.

You must submit your date of birth during registration, and identity document details are required during the account verification process. If a user is found to be under 21, the account is closed and any balance is returned.

Yes. If you believe a family member has a gambling problem, you can reach us at [email protected]. We will handle the matter confidentially and help take the necessary steps.

Play with awareness, enjoy responsibly