jayabaji's Privacy Policy
This policy clearly explains how your personal information is collected, what it is used for, and how it is kept safe on the jayabaji platform.
jayabaji is an online gaming and betting platform operated for Bangladeshi users. This Privacy Policy ("Policy") explains what responsibilities jayabaji holds regarding your personal information when you use our website and services. This Policy operates in conjunction with our Terms and Conditions.
By using this platform, you are consenting to the collection and processing of information as described in this Policy. Please read it carefully.
1. Applicability and Scope
This Privacy Policy applies to jayabaji's website, mobile applications (Android and iOS), and all related digital services. This Policy is effective for all registered and unregistered visitors on the jayabaji platform.
In this Policy, "we", "our", and "jayabaji" refer to the organisation that operates this platform. "You" or "user" refers to any person who uses jayabaji's services.
jayabaji's services are intended only for persons aged 21 or above. Personal information of minors is not knowingly collected — this is discussed in detail in Section 9.
2. Data Collection
jayabaji collects user information in two main ways: information you provide directly, and information collected automatically.
2.1 Information You Provide Directly
The information you yourself provide during account registration, deposits, withdrawals, and support services is listed below:
- Full name and date of birth
- Mobile number and email address
- National ID number or passport number (for identity verification)
- bKash, Nagad, Rocket, or bank account details (for transactions)
- Password and security-related information
2.2 Automatically Collected Information
When you use the jayabaji platform, the following information may be collected automatically:
- IP address and device identity (device ID, model)
- Browser type, operating system, and language settings
- Service usage time, page visit information, and click patterns
- Information obtained from cookies and similar tracking technologies
- Game history and betting activity data
Third-Party Information
jayabaji may also receive information from identity verification services, payment processors, and fraud detection agencies. Such data collection is done solely for the purpose of ensuring account security and transaction safety.
3. Use of Data
jayabaji uses collected information for specific and legitimate purposes. These purposes are described in detail below:
3.1 Service Delivery and Operations
- Account creation, management, and verification
- Processing deposits and withdrawals
- Managing betting and gaming activities
- Activating bonuses and promotional offers
3.2 Security and Fraud Prevention
- Detecting unusual transactions and fraud attempts
- Preventing multiple accounts or system misuse
- Maintaining platform security
3.3 Communication and Support
- Sending transaction-related notifications
- Providing customer support (via live chat and email)
- Sending promotional messages subject to your consent
3.4 Service Improvement
- Analysing and improving platform usability
- Planning for new games and services
- Resolving technical issues
We never sell your information to third parties for advertising purposes. To learn more about responsible use of our services, read our Responsible Gaming Guidelines.
4. Data Disclosure and Sharing
jayabaji may share user information with third parties in limited and specific circumstances. These circumstances are described below:
4.1 Service Provider Partners
Necessary information may be shared with trusted third parties for payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, and technical services. These partners operate under strict confidentiality agreements and may only use the information received to provide the designated service.
4.2 Legal Obligations
jayabaji may be legally required to disclose information in accordance with valid orders from a competent court or law enforcement agency. In such cases, no information will be disclosed beyond what is legally required.
4.3 Anti-Money Laundering
Necessary information may be provided to relevant authorities to prevent financial crimes and money laundering.
International Data Transfers
jayabaji's technical infrastructure may run on servers located in various countries. In such cases, your information may be transferred internationally, but always maintaining the protection standards described in this Policy.
5. Cookies and Tracking Technologies
Cookies and similar technologies are used to improve the functionality of the jayabaji platform and personalise the user experience.
5.1 Types of Cookies
Essential Cookies
These cookies are essential for login sessions, security tokens, and the basic operation of the platform. Without them, the service will not function properly.
Functional Cookies
These cookies are used to remember your preferences, language settings, and usage patterns, so you do not have to configure settings each time.
Analytics Cookies
Used to understand which parts of the platform are used most and where improvement is needed. This information is aggregated and anonymous.
Security Cookies
Help with fraud detection and account protection. They identify unusual activity to maintain platform security.
5.2 Cookie Controls
It is possible to disable cookies other than essential cookies from your browser settings. However, disabling cookies may limit some features of the platform. The method for managing cookies varies by browser — check your browser's help section for more details.
6. Data Security
jayabaji has adopted industry-standard technical and organisational measures to protect your personal information.
6.1 Technical Security Measures
- SSL Encryption: All data transmitted on the website and app is encrypted using SSL/TLS technology.
- Database Encryption: Stored sensitive data, particularly passwords and financial information, is secured with strong encryption.
- Firewall and Access Controls: Multiple layers of security are in place to prevent unauthorised access.
- Regular Security Audits: Regular security audits are conducted to identify system vulnerabilities.
6.2 Organisational Security Measures
- Staff access to data is restricted to the minimum necessary.
- Regular privacy training is provided to staff.
- Strict confidentiality agreements are signed with third parties.
Acknowledgement of Limitations
No method of data transmission over the internet or digital storage is 100% secure. However, jayabaji is constantly working to ensure the highest level of protection. If you suspect any security breach, contact us immediately.
7. Data Retention Period
jayabaji does not retain your personal information longer than necessary. The following factors are considered when determining the retention period:
7.1 Account-Related Information
Information is retained while your account is active and for as long as required to meet legal obligations after the account is closed. Financial transaction records are generally retained for a longer period.
7.2 Analytics Data
Analytics data collected for platform improvement purposes is deleted or anonymised once the required period has ended.
7.3 Marketing Communications
If you object to marketing communications or withdraw your consent, jayabaji will no longer use your information for that purpose.
8. User Rights
As a jayabaji user, you have the following rights over your personal information:
Right to Access Information
You may request to know what information we hold about you and to receive a copy of it.
Right to Correct Information
You have the right to request correction of any inaccuracies in the information we hold about you.
Right to Delete Information
In certain circumstances you may request deletion of your information, though this will be considered in light of legal obligations.
Right to Object to Processing
You have the right to object to the use of your information for marketing communications or for specific purposes.
To exercise these rights, contact our support team. jayabaji will respond to your request within a reasonable time. For general questions about our services, you can visit our FAQ section.
9. Minor Users
All jayabaji services are strictly for users aged 21 and above. We do not knowingly collect, store, or process personal information of any minor.
Date of birth is verified at registration, and additional age-verification documents may be requested if needed. If it comes to our attention that a minor's information has accidentally entered our system, we will promptly take steps to delete that information and close the associated account.
If a parent or legal guardian believes their minor child has registered on jayabaji, please contact us.
10. Policy Changes
jayabaji may update this privacy policy from time to time. You will be notified in different ways depending on the nature of the changes:
10.1 Major Changes
If any changes are made to this policy that significantly affect your rights, you will be informed via the email address saved in your account or through a notification on the platform.
10.2 Minor Changes
For small edits or clarifications, the updated policy will be published on this page with a revised date. You are advised to check this page regularly.
Continuing to use jayabaji's services after the updated policy is published will indicate that you have agreed to the new policy. For more details about jayabaji, visit our About Us page.
11. Contact
If you have any questions, comments, or requests regarding this privacy policy, contact jayabaji's support team. Our support service is available seven days a week, twenty-four hours a day.
Contact Methods
Live Chat
Get instant support directly through live chat on the platform — in both Bengali and English.
Email
[email protected]
Response Time
Live chat responses are typically received within a few minutes. For email inquiries, our team will reply as soon as possible.
When sending a privacy-related request, please write "Privacy Request" in the subject line.